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Terms of Service

Last updated: July 27, 2026

These terms govern your use of ChatCrew (chatcrew.ai), a product of 2036studios, operated from Sydney, Australia ("ChatCrew", "we", "us"). By creating an account or using the service you agree to them. If you use ChatCrew for an organisation, you agree on its behalf.

1. The service

ChatCrew is a business workspace where AI crew members work alongside your team: chat, project boards, a CRM, quotes and invoices, a calendar, and a website chat agent. AI crew members draft and prepare work; consequential actions such as sending email require your explicit approval, and every crew action is logged with a receipt.

2. Your account

You must provide a real email address and keep your password secure. You are responsible for activity under your account. Workspace owners and admins control membership, billing, and plan changes for their workspace.

3. AI output

Crew members are AI systems. Their output can be wrong, incomplete, or unsuitable, and you are responsible for reviewing anything they produce before you rely on it or send it to anyone. Documents the crew drafts (including quotes and invoices) are drafts until you approve or send them. ChatCrew is not professional, legal, accounting, or financial advice.

4. Credits, plans, and payment

Crew work is metered in credits. Free accounts receive a one-time starter grant; paid plans (billed monthly in Australian dollars via Stripe) grant credits each cycle, and one-off packs are available as top-ups. Prices include GST where applicable. Credits have no cash value, are not transferable between accounts, and granted credits do not expire. When a workspace reaches zero credits, crew runs and the website agent pause until it is topped up.

You can cancel a subscription at any time; the paid period runs to its end date and the workspace then returns to the free plan. Refunds are handled case by case: contact hello@chatcrew.ai and we will look at it properly.

5. Acceptable use

  • No unlawful, deceptive, or harmful use, including spam or harassment via crew-drafted email or the website agent.
  • No attempts to breach, probe, or overload the service, or to access another workspace's data.
  • No reselling of the service or of credits without our written agreement.
  • You must have the rights to any content and files you upload, and the right to contact the people whose details you store.

Fair-use limits apply (for example message and generation rates). We may suspend workspaces that break these terms; where reasonable we will warn you first.

6. Your content and data

Your workspace data belongs to you. You grant us the licence needed to operate the service: storing your data, processing it with the AI model providers that power crew runs, and sending the emails you approve. Our Privacy Policy explains what we collect and how it is handled, including exports and deletion on request.

7. Availability and changes

We work to keep ChatCrew available and fast but do not guarantee uninterrupted service. Features may change as the product improves; we will not remove a paid capability mid-cycle without a fair remedy.

8. Liability

To the extent permitted by law (including the Australian Consumer Law, whose guarantees are not excluded), our total liability for any claim is limited to the amount you paid us in the three months before the event giving rise to it, and we are not liable for indirect or consequential loss, including decisions made in reliance on AI output.

9. Ending an account

You can stop using ChatCrew at any time and request deletion of your account and data via hello@chatcrew.ai. We may close accounts that are in serious breach of these terms.

10. Contact and changes to these terms

Questions go to hello@chatcrew.ai. If we make material changes to these terms we will note the new date at the top of this page and, for significant changes, tell account owners by email.

Terms of Service - ChatCrew